FREQUENTLY ASKED QUESTIONS

Categories:
General Questions
Inside the United States
Outside the United States

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OUTSIDE OF THE UNITED STATES

What do I do if I have a life-threatening medical emergency?
Do I need to show my ID Card to the provider?
Where do I go for additional questions?
How do I deal with Medical Evacuation?
What is my Co-Pay?
When should I give Prenotification?

What do I do if I have a life-threatening medical emergency?
Contact your local emergency service or go to the nearest hospital.

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Do I need to show my ID Card to the provider?
Yes. This lets them know where to send your medical bills.

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Where do I go for additional questions?
To get help for:

• Finding a doctor or hospital
• Getting reimbursed for medical care
• Getting a medical or prescription claim form
• Questions about ASPE or medical bills

The easy way to contact Customer Service from outside the US 24/7/365 is by calling collect at +01.317.818.2867, you will need assistance from the local operator to make this free call. You can also visit AT&T direct at www.usa.att.com/traveler/access_numbers/index.jsp to determine the AT&T toll free access code for your specific country. This code should be dialed followed by our toll free number 1.800.461.0430.

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How do I deal with Medical Evacuation?
Contact Seven Corners collect at +01.317.818.2867.

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What is my Co-Pay?
ASPE requires all of its members (exchange participants) to pay a $15.00 co-pay for all office visits, ER, urgent care and hospitalizations. The provider will require the co-pay at the time of visit. As a reminder the co-pay amount will be pre-printed on your ASPE ID card.

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When should I give Prenotification?
Seven Corners must be contacted at 1.800.461.0430 to confirm coverage and benefits

• To confirm coverage and benefits
• As soon as non-emergency hospitalization is recommended
• Within 48 hours of the first working day following an emergency admission
• When your physician recommends any surgery including outpatient
• Prior to any treatment for dental pain

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